Refund & Return Policy

We want you to love your purchase

Change-of-Mind / Wrong Size
Accepted within 30 days of delivery
Items must be unused, unwashed, with original packaging
Customer pays return shipping

Defective, Damaged, or Incorrect Item
Report within 7 days with photos
We cover return shipping and provide repair, replacement, or refund

Exchanges
Allowed within 30 days
Customer pays return + reshipping unless defective
If unavailable, refund or store credit will be issued

Non-Returnable Items
Personalized items, hygiene-sensitive products, and gift cards

Condition & Inspection
All returns are inspected. Refund may be denied if items show wear, odors, washing, or missing accessories

Refund Timing
Refund issued after inspection. Banks may take 3–10 business days
EU refunds comply with the 14-day withdrawal right (extended by us to 30 days)

Return-to-Sender / Refused Deliveries
If parcel is returned due to incorrect address, refusal, or uncollected pickup, you may choose
Reshipment (you pay postage), or
Refund of product price minus outbound shipping

Fraud & Abuse
We investigate misuse (wardrobing, false claims, empty-box returns)
Fraudulent cases and unjustified chargebacks will be disputed with full evidence